If you need support, make sure you have read the manual first. Then check FAQ below. If you still need help, please send us an email.

1. Potential issues with the download version

You need to know, that we have licensed the download version to the FSS. We delivered our setup files and they put it into their wrapper, zipped it and are offering it for download. We have no influence on these files. So our support can only start, once the software has been installed. We have however compiled a number of "going" issues below. If the offered solutions do not help to solve your problem, you will need to contact the FSS on their support channels.

°) Use *current* versions of WINRAR or WINZIP (7ZIP and internal unzipper do NOT work). You can at any time download and install a free trial version of these and uninstall later.

°) You only need to open the file with ZIP extention. The files with z01, z02, etc extention will be opened automatically in this process. These are not 6 ZIP files, but a single, but splitted ZIP file.

°) Have you noticed that you must NOT unzip into the download directory? Create a new one.

°) Corrupt files? Create hash values of your downloaded files and compare them to the ones published on the download website. If you find missmatches, download these again. Use Google to find a hash Generator, if you have none installed right now. We are sorry, you will need to get the files downloaded, if you choose the download version. Sending us emails "my files are corrupt" will not help anything. How could we possibly "heal" you corrupt files? You will need to download, until they are no more corrupt. Use landlines and NO mobile lines to download! Mobile lines are notorious for caching files. If you got one corrupt download, the file may be cached for a certain time by your provider. If you redownload, you redownload the cached file, which, again, must be corrupt. Wait 24 hours until you retry.

°) Enough space on the hard drive? If you download to C:\, unzip to C:\ and install to C:\ you will need at least 100GB free space. Download and unzip to another drive than C:\!